Portland Computer and Network Support

Computer and Network Repair

Netropole has provided northwest companies with on call and carry in computer repair and network support for over 15 years. We repair and support all systems including Dell, HP, IBM, Compaq, and other 3rd party (clone) systems.

If you are having computer problems, we can provide same-day computer repair and network service to the following areas:

• Portland
• Hillsboro
• Tigard
• Beaverton
• Clackamas
• Vancouver Washington

If you have ever thought that you have paid too much for computer support, or were not really sure whether you needed that new server or part, call Netropole today at 503-241-3499.

Our computer support staff is friendly, smart, and respectful of your time and money. We treat clients as we would like to be treated ourselves, and are so sure that you will be happy with the work that we do, that we offer an unconditional 100% satisfaction guarantee. If you are not happy with the work that we do to get your computers back on line and productive, we will refund your investment 100% with no exceptions - no fine print, no nonesense - just great work from folks who you are happy to see when hey come through the door.

In addition to troubleshooting slow computers, crashed computers, and  We gather information on your network and systems, connectivity, security, and overall health. This takes the form of creating a detailed inventory of hardware, operating systems and software. Baselining gives us the basis for finding and fixing potential problems before they become problems, and gives us the information needed for the next step - Documentation.

Proactive vs. Reactive

Netropole's approach to IT outsourcing is simple - prevent problems, plan for the future, and have a plan in mind when you have a problem. Our support strategy is a ground up approach: 

Documentation - We find that more then 90% of the networks that we are called in to fix have no documentation whatsoever. No passwords, users, groups, permissions, resources, security... well you get the idea. No documentation means headaches for our engineers, and more cost for the client, neither of which we like. Before we are through, our clients get documentation (words and pictures) that tell them exactly what they have invested in. This documentation "lives" in that it is updated and delivered to our client whenever significant changes are made to the network.

Ongoing Support - Once we have made necessary changes, and your network is working like it should, we are ready to provide ongoing support in the form of phone, onsite, and remote network administration. We have no prepackaged plans that you must buy - all support is based upon need and can be as simple as a phone call when you need help to an outsourced body onsite for a long-term engagement.   

One Time Services

In addition to ongoing services, Netropole also provides the following services:

• Network Security Analysis and Auditing - We help you determine your optimal balance between access and security and help to minimize the chances of having uninvited "guests" visit your network. 
  
• Firewall Installation and Configuration - Netropole is a Sonic Wall Certified Partner and supports many Sonic installs using proactive monitoring and remote administration. 
  
• Virus Preparedness Surveys - How well prepared for a virus attack are you and what is the plan when (not if) it happens? Netropole will make sure that you are as well-prepared as you can be for this unpleasant eventuality using tools from Symantec, McAfee, and other leading solutions providers. 
  
• Training - Netropole is committed to sharing knowledge with our clients. This takes the place of complete and candid documentation, phone support, and one-on-one training when appropriate. We can provide the best service to clients who are best prepared to understand and make use of our knowledge. 

Contact Us

For more information on how we can help you manage your Microsoft-based network, please visit our request form page.